Dedicated Client Support
We understand that time is your most precious resource. When you trust us with your language project, you can be confident that we are handling your workflows responsively, as if we are part of your team. Availability is important to you. That’s why we work extended hours including Bank holidays and weekends so we can support your organization in every location, whatever your goals. We promise partnership – that means not just collaboration, but accountability. For every client, we appoint a dedicated account manager and a substitute. Your team is quick to respond to requests, communicative during projects, and reliable on deadlines. Our typical response time is just 15 minutes.
Every client has their own set of terms, abbreviations and styles – it is part of what sets your brand apart from competitors. Before partnering with a new client, we take care to collect their requirements, sample documents, style guides, termbases and brand books. All translation projects are completed in accordance with these materials, allowing us to maintain the overall integrity of your brand.
We deliver projects on time, every time, according to your requirements. Our standard turnaround time is 2,500 words per day, per project. For large, urgent projects, we have the ability to split it across several translation teams, increasing our output to ~50,000 words daily. We can comfortably handle all your deadlines and volume needs.
Total Quality Management
Errors and inconsistencies can delay the delivery of translated materials and even affect your business performance. To ensure you consistently receive an excellent product, we hold our linguists and experts to the highest standards – including our own code of ethics. We have strict qualification requirements for translators and editors, and continually monitor their performance to maintain the highest level of quality. Every project goes through multiple layers of quality assurance. After translation, each document is assigned to another team of linguists for polishing and editing. It then goes to an experienced project manager for another quality assurance check to ensure the document meets your requirements before delivery. By working with us, you can have confidence that our translation management processes meet important international standards and offer reliable, consistent performance.
Complete Financial Transparency
Translation and interpretation services may only be a small line item in your corporate budget but they have an outsized impact on the success of your global business. For that reason, it is essential that our pricing should be transparent and provide excellent value for money. Every quote we provide includes a full breakdown of services and costs so you can track and justify your spend and measure it against the ROI of your project. Your dedicated project manager is just a phone call away – we’re happy to walk you through the calculations if anything is unclear. We can also provide closing documentation and cost-spent reports if you require them – anything to make your financial reporting that bit easier.
Continual Process Improvement
As a business, we are committed to improving the quality of our services by incorporating corrective and preventive actions in our day-to-day business activities. In the rare event that we receive a complaint from a client, we investigate the root cause of the issue then adjust our procedures to prevent the problem from happening again. The CAPA approach ensures that we’re proactively improving all the time.
You are not a static business and neither are we. We continuously monitor industry trends and our clients’ specific business requirements, then use those insights to revise our service portfolios, introducing new services or improving existing services to maximise their value. Through our extended talent pool and networks, we can rapidly assemble translation teams for new subjects, sectors and language pairs. We source, screen, test and recruit top linguists very quickly, giving you stress-free access to the ideal translators for your project.